Pacific Therapy & Consulting Inc.

FAQ and location


Is counselling confidential?

Confidentiality is an essential element of every clinical relationship. We are committed to maintaining confidentiality and all your interactions with us are confidential within the limits of the law. This means that your conversations with us remain confidential except when you make statements about harming yourself or another person, when you provide information about a child who is being harmed or is in need of protection, when the information from your counselling is requested through a valid subpoena or court order or when you sign a written release requesting that your counsellor share specific information with another individual or agency.


How Do I Know If I Am Going To 'Fit' With One Counsellor Or Another?

We believe that 'fit' is an important part of the counselling experience. Research shows that the quality of the relationship that a client is able to develop with their therapist is an essential ingredient in the effectiveness of psychotherapy.

At Pacific Therapy & Consulting we offer a 15 minute FREE consultation. This allows you to meet a counsellor, ask any questions you may have about their work, and see if they feel like a “fit”. It is our goal to assist you to work with a counsellor who feels right for you and has the expertise that you need for effective service.


What Are The Costs?

Our current rates for 50 minute sessions are:

* Individuals: $120 + GST
* Couples and Families: $135 + GST
* SHIFT counselling sessions: $30 per session

Counselling costs, in some instances, may be reimbursed through individuals employee assistance plans or extended health. Please check your plans and confirm that your counsellor's qualifications are eligible for your plans.

Counselling sessions are not covered by provincial medical plans.

Some clients may also be eligible to receive services through funding provided to them by ICBC, Worksafe BC, Crime Victims Assistance, or Autism funding.

If you have questions about counselling through these funding sources please feel free to call our office for more information.


What Are Your Office Hours?

Times that individual therapists are available does vary. Our office staff are generally available between 8:30am – 4:30pm, Monday to Friday. They are away for lunch between noon and 1pm.

There is an answering machine for leaving messages when the office staff are not available to answer your call. Please feel free to leave a message and our staff will return your call as soon as possible.


What Methods Of Payment Are Accepted?

Visa, MasterCard, Debit, Cash, and Personal Cheque.
Payment is due with each appointment.



1550 Lake Trail Road
Courtenay, B.C.
V9N 9C2

Phone: 250-338-2700
Fax: 250-338-2746

Our reception is available Monday through Friday from 8:30am until 4:30pm Pacific Time. If you get an answering machine when you call the reception staff are currently occupied. Please leave a message and we will return your call as soon as possible.

Please click on the link below for a map of our location.

Directions on Google Maps

Need More Information?

Feel free to contact us if you have a question or would like to book an appointment:

Phone: 250-338-2700

Online Form